Voice Hotline Examples, Features and Functionality

Here are some recent voice/phone hotline examples to give you some idea of what is possible:

  • 208-273-8623: Kiana Ledé "Mad At Me" Hotline
  • 818-639-RGTS: Regrettes "How Do you Love" Hotline
  • +44 808 281 2482: Blossom Helpline (UK)*
  • +44 808 281 2655: Taylor Swift Can't Come to the Phone (UK)*
  • 615-205-0485: Alice Heartbreak Hotel
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*To dial UK numbers from the US, you'll need to use the 011- prefix. So to dial +44 808 281 2482, you'd dial: 011-44 808 281 2482

Our voice platform (powered by Twilio) is extremely flexible and most standard application have support for the following features and functionality:

  • Interactive voice tree with support for unlimited number of options
  • Ability to leave voicemail messages
  • Ability to preview songs or special messages
  • Ability for users to opt-in to get text messages from the label/artist
  • Ability to send and receive text messages (during and after call)
  • Ability to collect user information (email, birthdays, ie) via voice or text
  • Ability to connect (anonymously) to artist
  • Ability to artist to call or text fans anonymously
  • Automatic voice message transcription
  • Ability to view (transcribed), listen, download and save voice message
  • Ability to view and respond to text messages
  • Stats and analytics (calls by time period, state/country, geography, i.e.)
  • SMS/Text engine supports any number of keywords with ability to deliver quizzes, games, photos, exclusive content and other interactive functionality

Other more advanced management, marketing and admin features and capabilities associated with the platform include:

  • Ability to manage incoming calls (for example, in a situation were random fans are able to call in and connect directly with the artist)
  • Ability to create custom or look-alike Facebook audiences using call data from a campaign
  • Ability to record live calls (with Artist) for marketing purposes (with permission of caller or in states that permit such recordings)
  • Integration with Spotify campaigns and functionality (Follow an artist before you can complete a call, i.e.)

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